Landmark Aviation chooses service training provider

ServiceElements has signed a three-year agreement to provide a customer service culture enhancement program for employees at Landmark Aviation’s four maintenance, repair and overhaul (MRO) operations in the U.S.

ServiceElements will use a variety of assessment tools to evaluate the Landmark Aviation service culture, and then tailor a program of workshops, seminars, “webinars” and consultative coaching for managers, supervisors and front-line technicians.

Approximately 1,000 employees from various sites and functions will take part in the ServiceElements program, with the goal of strengthening Landmark Aviation’s customer-centric culture.