Bombardier Expands Customer Service Capability

Over the next two months, Bombardier will deploy dedicated mobile response parties (MRP) to seven regions. Each MRP will be staffed by a crew of two (an avionics and a maintenance technician) and equipped with a customized truck carrying tooling to perform scheduled and unscheduled maintenance at an operator’s location. Each MRP truck features diagnostics equipment supporting all Bombardier business aircraft lines.

Bombardier has also added three regional support offices (RSO), all located at wholly owned business aircraft service centers in Tucson, Ariz.; Hartford, Conn.; and Fort Lauderdale, Fla. The three new offices join a worldwide network of RSOs that has more than tripled in the last two years. The offices serve as local links to Bombardier’s network of in-service engineering teams.

“We continue to expand the number of Bombardier Customer Services team members based at facilities closer to operators’ home bases, all in an effort to build local roots,” said Éric Martel, president for Bombardier customer services & specialized and amphibious aircraft.