Survey Shows Operators Will Pay More for Strong Service

The majority of aircraft operators are willing to pay more for high-quality support services, according to a United Aviation Services survey that quizzed 250 business aircraft operators (approximately two-thirds of them based in the U.S.). Seventy percent of respondents put service quality ahead of price.

Respondents ranked speedy and efficient service as the most important attribute of support companies. They also concluded that reputation (based on word-of-mouth recommendation) is the most significant factor in how they choose a trip support provider. The survey also identified other key attributes as the availability of a single point of contact to facilitate trip arrangements and the ability of companies to provide support anywhere in the world.