Dassault Falcon’s Product Support Investment Pays Off in China

Dassault Falcon saw greatly improved sales in China last year, and this year is shaping up to be strong as well, it said today at ABACE 2014. The company attributes this success in China to its investment in product support, marketing and customer service. Its customer service efforts are managed through Dassault Falcon’s wholly owned foreign entity, which is staffed by Chinese-speaking employees. Plans are under way to further boost Dassault Falcon’s customer support efforts in China, including increasing inventory to 3,000 parts valued at more than $13 million, tripling the inventory of spares in China.