Product Support Survey 2014 Part 1: Aircraft

The results of this year’s AIN Product Support Survey are in, and some big changes have upended last year’s rankings.

Embraer and Gulfstream tied for first place in jets, having each dropped to an overall overage of 8.1 from last year’s number (8.2 and second place for Embraer and 8.3 and first place for Gulfstream). This is the first time in many years that Gulfstream hasn’t owned the top spot by itself. Two more OEMs tied for second place. Bombardier’s support for Globals and Challengers jumped to number two from last year’s tie for sixth place, a major gain that might reflect the enormous efforts Bombardier has put into product support. And Dassault’s support for Falcons made a giant leap to number two from last year’s seventh place.

In third place are Gulfstream’s midsize jets with a 7.7 rating, the same number but up two places from fifth last year.