Industry Insights: Maintenance, Repair & Overhaul—a Sector in Upgrade Mode

Business aviation depends on maintenance, repair, and overhaul (MRO) providers for safe and reliable operations, and U.S. operators currently spend some $10.9 billion annually on these services. Meanwhile, major MRO companies are undergoing large-scale upgrades, as they integrate new technologies and processes into their toolkits to meet shifting challenges. These include ADS-B and coming equipage mandates; investing in infrastructure to meet changing demands; dealing with a declining pool of qualified technical talent; and ensuring that customers get fair value for their MRO spending. 

We asked several leading MROs what they’re doing to meet customers’ evolving needs, and for their perspective on the industry’s most dynamic developments. An edited version of their replies follows.