In AIN’s 2020 Product Support Survey, readers again gave Garmin the top rating in the Overall Average for Flight Deck Avionics support, but last year’s second-place finishers are closing the gap. Garmin’s rating this year was 8.4, a 0.1 drop from 2019, with Universal Avionics now in a close second place at 8.3, followed by Collins Aerospace at 8.1. Both Universal and Collins are up from 7.9 last year. Honeywell saw a 0.1 improvement from last year to 7.9, with its BendixKing division down 0.1 to 7.8.
In the Cabin Electronics segment, Gogo Business Aviation matched first-place with Satcom Direct, both with an Overall Average of 8.5. Gogo climbed 0.2 points this year, while Satcom Direct added 0.1. Gulfstream’s rating for its Cabin Management product line saw a significant 0.4 jump this year to 8.3 and second place, followed by Honeywell also with a strong 0.3 rise to 8.1 and third place. Collins Aerospace retained the same 7.8 rating as last year, while Lufthansa Technik saw a 0.2 drop to 7.2.