Gogo Rolls Out SmartShield Warranty Program

Gogo Business Aviation has unveiled SmartShield, a warranty service program that also provides protection for Avance or classic air-to-ground in-flight connectivity users with annual overage forgiveness and the ability to roll over monthly unused megabytes of data.

“The value of SmartShield is significant and demonstrates our commitment to customers,” said Gogo senior v-p of customer operations Dave Glenn. “Our customers told us they wanted to protect their in-flight connectivity investment and with SmartShield they receive warranty protection for their equipment for as long as they are in the program.”

The cost of the program is $5,000 a year with a three-year commitment. Also included in the coverage is fixed-service pricing, a 50 percent discount on services from field service engineers, free annual training, and a discount on Gogo Vision 360, an on-demand entertainment streaming service.

SmartShield provides an upgrade path to Gogo customers who are not Avance users, allowing them to receive a $10,000 installation rebate and a $15,000 service credit toward a Gogo Biz 4G data plan. The service credit can be combined with existing promotions.