MedAire Launches Contingency360 at NBAA-BACE

MedAire is expanding its support for business aviation operators with Contingency360, a comprehensive crisis-response solution developed in partnership with GoCrisis. The program, launching this week at NBAA-BACE, combines MedAire’s global medical and security expertise with GoCrisis’ humanitarian and operational response capabilities.

“We have a very active customer advisory board…they’ve asked us what other risks we can help with,” said MedAire CEO Bill Dolny. “Contingency360 lets us leverage our infrastructure to monitor and act when something happens.”

Designed for flight departments and operators, Contingency360 supports emergency response planning, real-time aircraft tracking, family assistance, and coordinated on-scene response worldwide. Elmarie Marais, GoCrisis founder and CEO, said the partnership ensures that business aviation clients have access to resources traditionally reserved for airlines. 

“We work with operators before anything happens to make sure their plans and training are in place,” she said. “When an incident occurs, we become their boots on the ground—supporting crews, families, and communications in a way that protects both people and reputation.”

MedAire also introduced its new Advanced Aviation Medical Kit, a redesigned in-flight kit that improves accessibility and efficiency when seconds matter. The updated kit features three clearly labeled interior bags—First Response, Bandages, and Medication—with contents organized alphabetically for faster identification.

Visitors to NBAA-BACE can again experience MedLink LIVE at the MedAire booth, observing medical experts take real-time in-flight calls that demonstrate how physicians guide crews through emergencies. MedLink LIVE shows what the organization’s doctors do every day—helping crews manage critical medical events and return flights to normal operations safely.

As part of its 40th anniversary, MedAire founder Joan Sullivan Garrett will lead a live discussion, “Life and Death at 40,000 Feet: The Stories Behind Aviation’s Greatest Medical Saves,” on Wednesday, October 15, at 1:15 p.m. in the Flight Deck zone.