West Star Aviation Rises To Meet Soaring AOG Demand

West Star Aviation’s purchase of mobile aircraft repair specialist DC Jet earlier this year is paying dividends as the combined companies saw record AOG volume last month. Through the acquisition, the Illinois-based MRO provider added technicians and expanded tools, which it said have enabled it to respond to customer needs quickly and efficiently as demand increased.

Those additional resources allowed the company to achieve an 84% customer request acceptance rate in May, also setting a record. It operates a dedicated 24/7 AOG call center staffed by 12 people who coordinate rapid response and dispatch technicians when customers require immediate support.

West Star’s AOG vans are equipped with the tools to quickly complete each job, enabling the company to return aircraft to service with minimal downtime. The AOG teams also have access to additional tools and ground support equipment from the company’s nationwide network to ensure they have what they need to address any unique requirements.

“The added resources have strengthened our ability to support customers at a critical time of year,” said West Star v-p of AOG Gary Lee. “As demand rises, we now have more than 250 technicians, essential to meeting our customers’ needs when no one ever plans to be grounded.”