An MRO Created Around an Aircraft Owner’s Needs

Empire Aviation USA was founded on a simple idea: build an MRO around solving real customer problems safely and efficiently.

“Aircraft operators have long struggled with MROs that expected customers to adjust their expectations to fit the service providers’ model. “That’s not the way we’re built,” explained Mike Barley, a founding partner at Empire Aviation USA. “Our commitment is simple: deliver timely, safe, and compliant maintenance solutions that meet our customers’ needs”.

Today, from its FAA Part 145 repair station at Palm Beach International Airport (KPBI), Empire Aviation USA provides maintenance, inspection, and repair support for Part 91 and Part 135 aircraft operators within its approved ratings, procedures and capabilities.

“Because we’re focused on supporting the needs of our customers, we continue to build practical, flexible maintenance solutions across the aircraft, engine, and avionics platforms we are approved and equipped to support,” Barley said. “Where permitted under our FAA-approved procedures, we can deploy mobile AOG support to assist customers away from our repair station while maintaining safety, compliance, and proper return-to-service standards.”

Finally, an MRO that makes house calls.

Whether it’s an AOG event or maintenance support away from the company’s fixed repair station, delivering flexible solutions requires qualified technicians, approved procedures, and disciplined oversight.

“Working around an operator’s needs and schedule is a more flexible approach to business aircraft maintenance,” Barley explained. “Through our mobile AOG support teams, we can often bring qualified technicians, tools, and technical expertise to the customer’s aircraft, with the goal of reducing downtime and schedule disruption without compromising safety, compliance, or quality.”

Because aviation is a relationship-based business, Barley stressed that Empire Aviation USA’s customers trust the company’s technicians for their commitment to safety, technical discipline, transparent communication, and accountability.

“No matter the situation, we don’t promise what we can’t deliver,” Barley said. “We understand that aircraft owners want their aircraft returned to service safely, properly, and as efficiently as possible. Every commitment we make is focused on that outcome.”

“We’ve seen too many MROs built around what is easiest for the provider,” he concluded. “We’ve built Empire Aviation USA around supporting the customer’s needs — safely, responsibly, and with the flexibility today’s operators expect. That alone sets us apart.”