Story ID: 025b
Above & Beyond FBO Survey 2024
By: AIN Staff
Caption: During AIN’s annual FBO survey customers highlighted individuals who go above and beyond their call of duty. 
Word Count: 636
Anabel Stein
B Coleman Aviation KGYY, Customer Service Representative
Angelica Villela
Business Jet Center KDAL, Customer Experience Manger
Ann Roy
Pentastar Aviation KPTK, Lead Customer Service Representative
Antonella Lombardi
Modern Aviation KJFK, Customer Service Manager
Ashley Bishop-Hallett,
Atlantic Aviation KCRQ, Customer Service Manager
Ashley Rainer
Sheltair KBJC, Customer Service Manager
Barbara Wicks
Atlantic Aviation KBDR,Lead Customer Service Representative
Bernie Spencer
Heritage Aviation KBTV, Customer Service Representative
Betsy Santos-Torres,
Bohlke Intl Airways TISX, Customer Service Manager
Betsy Wines,
Signature Aviation (Formerly Meridian) KTEB, Director Customer Relations
Brandon Clark
Flightserv KTTN, Customer Service/Marketing Manager
Brian King
Million Air KALB, General Manager
Casey Blundetto
Premier Jet Center KFCM,Customer Service Representative
Christina Carey
Alliance Aviation Services KAFW, Director of Marketing And Outreach
Dawndi Ulmer,
Fargo Jet Center KFAR, Customer Service Representative
Delanie Potteiger
Sheltair KLAL, Customer Service Representative
Erika Estrada
Sheltair KDAB, General Manager
Estrella Flores
Carlsbad Jet Center KCRQ, Hospitality Manager
Eugenio Uriona
Chantilly Air Jet Center KHEF, Customer Service Supervisor/Pilot
Francesco Cossu
Eccelsa Aviation LIEO, General Manager
Gavin Dyer
Wilson Air Center KCLT, Concierge
Hannah Branda
Sheltair KTPA, Customer Service Representative
Harvey Tucker
Million Air KHOU, Line Service Manager
Holly Hopkins
Texas Jet KFTW, Customer Relations Manager
Jan Lee
Hong Kong Business Aviation Center VHHH, Customer Service Supervisor
Jeff Carbray
Skyservice CYYC, Manager, FBO Operations
Jenna Anderson
Atlantic Aviation KPIT, Customer Service Representative
Jenner Brown
Jackson Jet Center KBOI, Customer Service Representative
Julia Mogg
Henriksen Jet Center KEDC,Customer Service Representative
Katie Tisma
Harrods Aviation EGGW, Customer Service Manager
Kawai Lopez
Monterey Jet Center KMRY, Customer Service Manager
Kerrie Kiefer
Cutter Aviation KABQ, Customer Service Manager
Kevin Cayer
Fontainebleau Aviation KOPF, Brand Ambassador
Kyndal Burch
Million Air KSAT, Customer Service Lead
Lauren Rones-Payne
Million Air KHPN, General Manager
Leigh Kendziorski
Sheltair KSAV, General Manager
Liane Rolle
National Jets KFLL, Guest Services Supervisor
Lindsey Sherman
Projet Aviation KJYO, Client Service Manager
Lita Tanner
Sheltair KFLL, Customer Service Representative
Meatha Southern
Sheltair KDTO, Customer Service Representative
Melissa Shollenbarger
Galaxy FBO KADS, Regional Director Of Sales
Mellisa Luedke
Mac Jets KPWM, Customer Service Representative
Michelle King
Mckinney Air Center KTKI, Customer Service Representative
Monica Otin
Provo Air Center MBPY, Senior Concierge
Mya Hamilton
Global Select KSGR, Airport Services Representative
Nathan Farrow
Harrods Aviation-The Knightsbridge EGSS, Head of Customer Experience
Nikki Newcity
Sheltair KECP, Customer Service Manager
Pam Coates
Wilson Air Center KCHA, Concierge Supervisor
Peni Nelson
Desert Jet Center KTRM, Customer Relations Advisor
Phillip Humphries
Sheltair KJAX, Line Service Manager
Pierre Tremblay
Lux FBO CYHU, Sales Manager
Richard Campbell
Cutter Aviation KPHX, Regional Manager, Line Services
Savanah Dowling
Clay Lacy Aviation-KSNA, Lead Client Services Representative
Shalene England
J. A. Air Center KARR, Customer Service Representative Manager
Shanna Ash
Hill Aircraft KFTY, Customer Service Manager
Shelby Atwell
Aero-One Aviation KDHN, Customer Service Representative
Solange Videira
Skyservice Vancouver CYVR, Customer Service Representative
Stone Chau
Tag Aviation VMMC, Deputy General Manager
Tara Creel-Cesena
Cutter Aviation KDVT, General Manager
Vincent Camus
Dassault Falcon Services LFPB, Customer Service Representative
Willy Mayorga
Banyan Air Service KFXE, Line Service Technician
Ysabella Tetley
Henriksen Jet Center KTME, Customer Relations Manager