Story ID: 
Bombardier Expands Smart Services Cost-per-hour Program
By: Gregory Polek
Caption: New level of coverage comes at a flat, fixed rate 
Word Count: 223
Bombardier has expanded its cost-per-flight-hour offerings with the introduction of a new level of its Smart Services program that includes scheduled and unscheduled maintenance cost coverage on major parts such as aircraft system components and landing gear overhaul. Called Smart Services Elite, the offering includes parts shipping, technical publications, technical support, a guaranteed flight-hour rate throughout the term, and mobile response team (MRT) coverage. Smart Services Elite also encompasses select maintenance options on previous cost-per-flight-hour programs, making it what Bombardier calls its most complete maintenance cost coverage program.
Bombardier calls the new program “essentially inflation proof” due to its flat, fixed yearly rate. Meanwhile, new aircraft owners can add the coverage at the time of purchase to simplify the ownership process.
Owners and operators have enrolled more than 1,600 Bombardier aircraft in Smart Services programs, representing more than 10 million flight hours, according to the OEM.
“Bombardier’s Smart Services Elite is the ultimate ‘easy button’ for our business jet customers when it comes to budget predictability and cost protection for all their maintenance needs,” said Paul Sislian, executive vice president of aftermarket services and strategy. “With Smart Services Elite, customers receive additional peace of mind through added services not previously covered by existing cost-per-flight-hours offerings, providing them with a comprehensive solution for maintenance repair and support.”