Story ID: 
Bombardier moves to support team concept
By: David A. Lombardo
Caption: Recognizing the complexity customers face when they have to work with multiple people during maintenance, Bombardier has created customer support teams tha
Word Count: 54
Recognizing the complexity customers face when they have to work with multiple people during maintenance, Bombardier has created customer support teams that will provide a single point of contact for customers 24 hours a day. The company has opened customer response centers in Montreal, for Challenger and Global operators, and in Wichita for Learjet operators.