Story ID: 
Bombardier’s Bold Aftermarket Vision 
By: Martha Jercinovich
Caption: Bombardier has expanded its global service network, bringing expert, personalized support closer to customers and making every interaction simpler and more effortless.
Word Count: 422
Five years ago, Bombardier charted a bold course: Accelerated global expansion of its services and support network to bring OEM expertise closer to customers wherever they fly.
Since then, that vision has taken shape. Customer confidence has grown through consistent support, simplified processes, and a commitment to making every interaction effortless. Confidence now means service made easy – customer-centered innovation tailored to operators’ needs and delivered with a personal touch.
Over the past several years, Bombardier has expanded its facilities, introduced new capabilities, and launched a 24/7 Mobile Repair Team staffed by factory‑trained technicians. As part of its efforts to strengthen its overall service footprint, the company also acquired Velocity Maintenance Solutions, a Wilmington, Delaware–based MRO provider. The addition of Velocity’s experienced team, 35,000‑sq.-ft. hangar, and 14 mobile response vehicles further complements Bombardier’s top‑ranked service network.
Building on this momentum, Bombardier also announced a major, multi‑phase expansion of its services and support network. The first milestone in this initiative is a new service centre in Fort Wayne, Indiana, which is scheduled to begin operations later this year.
“Our service and support vision is simple: to be the first choice for aircraft maintenance, modifications, and parts – delivering on every commitment with trusted OEM expertise and a global network that keeps operators supported around the clock,” said Anthony Cox, Bombardier’s Vice President of Customer Support. “With more than 100 locations worldwide and 5,200 aircraft in service, our teams offer trusted OEM expertise and 24-hour access to convenient solutions and support that enhance the aircraft ownership experience.”
Bombardier’s full-service aircraft programs bring customers peace of mind. Bombardier led the industry with cost-per-flight-hour programs to support predictable budgeting, cost control, and operational certainty. With more than 1,500 aircraft enrolled in Bombardier’s Smart Services programs, over 11 million flight hours have been cost-protected.
Bombardier also committed to delivering the best parts services in the industry. With an unmatched $1.4 billion parts inventory and more than 70,000 parts moving to customers around the world every month, the company maintains a proactive approach to parts availability—optimizing workflow and efficiency so customers can get back in the air quickly, with the industry’s best two-year parts warranty.
Bombardier is channeling more than eight decades of craftsmanship and aviation expertise into building, servicing, and supporting the world’s best performing business aircraft. Through targeted investments, infrastructure expansion, and strategic acquisitions, the company is strengthening the depth and reach of its service network.