Story ID: 3071713mx
Dassault Falcon Offers Customer Service App
By: David A. Lombardo
Caption: 
Word Count: 178
Dassault Falcon is offering a new app for mobile and tablet users. The Falcon Customer Service app offers instant touch-call features for AOG hotlines, the technical center, spares and field service. The app also helps operators locate service centers and Falcon pilot contacts.

“This is a handy ‘go-to’ reference for our customers,” said Jacques Chauvet, senior vice president of customer service for Dassault Falcon. “Modeled after our Customer Services Guide, the information included in the app offers quick access for rapid solutions in any situation and provides a fairly comprehensive view of contacts for our worldwide organization.” Of particular value, most of the data is available whether the user is online or offline so users don’t have to depend on cell tower signals or Internet service to retrieve data.

The app, which is compatible with the iPhone, iPad and Android phones and tablets, will be updated regularly. A later version will include geo-location features for field service coverage and contacts and will be compatible for use with Windows phones and tablets.