Story ID: 
Duncan's Rapid Engine Response Team Sees Milestone
By: Curt Epstein
Caption: The team, which now encompasses 16 bases nationwide, has completed its second decade.
Word Count: 204
Duncan Aviation’s mobile engine rapid response team (RRT) program has completed its second decade. Back in 2000, the company formed its first such unit in the Dallas area and soon followed with teams in Chicago, Denver, Phoenix, and Fort Lauderdale, Florida, providing troubleshooting and AOG support for Honeywell TFE731 engines. As the service became known, units began fielding calls to handle routine inspections on the powerplants, as well as work on engines from other manufacturers.

Today, the program encompasses 16 bases from Seattle and Long Beach, California, on the U.S. West Coast to New York and Fort Lauderdale on the East Coast. It has 30 factory-trained technicians who annually drive 23 equipped service vehicles more than 500,000 miles and handle approximately 2,000 AOG and field events, supported by the company’s three major MRO locations.

Their capabilities include all Honeywell engines and APUs; Pratt & Whitney JT15D, PW300, and PW500 series engines; GE CF34; Williams FJ44; and Rolls-Royce Spey, Tay, and BR models.

While the RRT team's focus is on engines, if a customer has avionics issues they will coordinate with the company’s nearest avionics satellite shop to resolve it.