Story ID: 
Duncan Rapid Response Marks Milestone
By: David A. Lombardo
Caption: Today there are more than 30 factory-trained technicians in 13 Engine Rapid Response offices performing nearly 2,000 AOG and in-field events per year.
Word Count: 197
Duncan Aviation is celebrating the 15th anniversary of the opening of its first engine Rapid Response Team location. To support business aviation customers with dedicated, ready-to-travel turbine engine technicians, Duncan opened a small office dubbed “Engine Rapid Response” in the Dallas area in 2000. The Dallas team was quickly joined by others located in Denver, Phoenix and Fort Lauderdale, Fla. All consisted of up to four engine technicians specializing in engine troubleshooting, regional support and AOG assistance.

Today there are more than 30 factory-trained technicians in 13 Duncan Engine Rapid Response offices performing nearly 2,000 AOG and in-field events per year. Positioned across the U.S. from Seattle and Long Beach, Calif., on the West Coast to Fort Lauderdale and New York on the East Coast, they support all Honeywell engine and APU models, as well as engines from Pratt & Whitney Canada (JT15D, PW300 and PW500 series), General Electric (CF34), Williams (FJ44) and Rolls-Royce (Spey/Tay/BR models).

All of Duncan's mobile teams are equipped with the necessary tooling to perform troubleshooting, routine periodic inspections, vibration surveys, on-wing repairs, engine removals and reinstallations and line maintenance that includes LRU changes and borescope inspections.