Story ID: 2081314alerts
Embraer Executive Jets Expands Contact Center
By: David A. Lombardo
Caption: Support center grows with the fleet.
Word Count: 181
Embraer Executive Jets has opened new facilities at its contact center to provide operational, technical and maintenance support for its fleet of business jets. Since the center opened in 2009, Embraer’s fleet has quintupled in size to 780 aircraft in 50 countries. The contact center, which is located in Embraer’s São José dos Campos headquarters in Brazil, operates 24 hours a day 365 days a year and provides personalized service from the first contact to the final solution for customer needs, anywhere in the world.

“Investing in support and services for full customer satisfaction has been one of our competitive advantages, proven by product support surveys conducted by the trade press,” said Edson Carlos Mallaco, vice president for customer support and services with Embraer Executive Jets. “Our contact center is staffed by experienced professionals who are qualified to provide services for different levels of events.”

The contact center is integrated with the company-owned and authorized service centers, the parts distribution centers and the field service representatives, as well as the technical, flight operations and maintenance support teams.