Story ID: 
Gulfstream Bolsters Customer Support in 2018
By: Jerry Siebenmark
Caption: The Georgia-based airframer announced plans for 400 more customer support hires and 700,000 sf of expansion to four MRO facilities.
Word Count: 198
Gulfstream Aerospace’s customer support organization will mark 2019 with the opening of a southern California maintenance, repair, and overhaul facility following a year of expansion and new hiring announcements. In 2018 the Savannah, Georgia-based airframer announced plans to add a combined total of 700,000 sq ft (65,032 sq m) to its existing MRO facilities in Savannah; Appleton, Wisconsin; Farnborough, England; and West Palm Beach, Florida. 

Gulfstream also said it would hire 400 more technicians and support personnel, bringing its total customer support staff to nearly 5,000 people across its service network.

“We are as well-positioned as we have ever been to respond to our customers’ evolving needs and deliver on our promise of an exemplary customer ownership experience,” said Gulfstream Customer Support president Derek Zimmerman. “With the opening of these state-of-the-art maintenance facilities in the next two years, along with beginning operations in 2019 at our world-class Van Nuys, California MRO that we announced in 2017, we will have significantly enhanced accessibility for our customers, reinforcing our commitment to them.”

Gulfstream’s plans for the Van Nuys service center calls for a 43,200-sq-ft (4,013-sq-m) facility with nearly 24,000 sq ft (2,230 sq m) of attached shop and office space.