Story ID: 497 Gulfstream presscon NBAA 2013
Gulfstream Updates Latest Stats at NBAA 2013
By: AIN Staff
Caption: 
Word Count: 343
Yesterday Mark Burns, president of Gulfstream Aerospace product support, summarized the company’s latest efforts in the product support arena, which includes 3,850 personnel, 11 Gulfstream-owned service centers, 14 Jet Aviation facilities, more than $1.4 billion in parts and materials, upgraded Field and Airborne Support Team (Fast) G150s and three rapid-response Fast trucks, in Los Angeles, Houston and New York.

So far this year, Gulfstream has added more than 150 employees in the product support role. At its Long Beach, Calif., service center, Gulfstream has hired another 21 technicians. Nine specialists joined the team at Gulfstream’s Savannah technical operations call center. In Appleton, Wis., the Gulfstream facility now offers wheel and brake repairs. A customer service representative who speaks Portuguese, Spanish and French joined the company in West Palm Beach, Fla., and a Spanish-speaking service center coordinator was hired in Dallas.

To help improve aircraft availability, Gulfstream and FlightSafety International are offering FlightSafety’s e-learning ground-handling and servicing course for the G350 through G650 free of charge to FBO personnel. Course content includes handling, servicing, parking, safety walkaround, fueling, towing and mooring, water and lavatory servicing, window cleaning and snow/ice removal.

The familiar CMP.net maintenance tracking system is changing to MyCMP beginning November 1 and will feature a redesigned website. With its 2,000th customer enrolled recently, the new system introduces electronic task cards and digital signature and attachment capabilities. “This upgrade is largely the result of input we received from members of our CMP customer advisory team,” said director of technical information services Bill Colleran.

Scott Neal, senior vice president sales and marketing, reviewed the latest stats about Gulfstream. The company’s backlog at the end of the first half of this year was $14.7 billion, revenue is $3.83 billion (up 19 percent from the first half of 2012) and operating earnings $699 million (up 32 percent from 2012).

According to Gulfstream, more than 2,150 of its jets are now in service worldwide, compared to 1,680 in service in 2008. Of these, 400 were based outside the U.S. in 2008, while 700 are now based there.