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Landmark Aviation chooses service training provider
By: David A. Lombardo
Caption: ServiceElements has signed a three-year agreement to provide a customer service culture enhancement program for employees at Landmark Aviation’s four maint
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ServiceElements has signed a three-year agreement to provide a customer service culture enhancement program for employees at Landmark Aviation’s four maintenance, repair and overhaul (MRO) operations in the U.S.ServiceElements will use a variety of assessment tools to evaluate the Landmark Aviation service culture, and then tailor a program of workshops, seminars, “webinars” and consultative coaching for managers, supervisors and front-line technicians.Approximately 1,000 employees from various sites and functions will take part in the ServiceElements program, with the goal of strengthening Landmark Aviation’s customer-centric culture.