Story ID: 
Pilatus expands service options
By: Gordon Gilbert
Caption: Pilatus Aircraft announced here an expanding suite of maintenance support choices for PC-12 customers under the umbrella name of ServiceWorx.
Word Count: 348
Pilatus Aircraft announced here an expanding suite of maintenance support choices for PC-12 customers under the umbrella name of ServiceWorx. Options include PlaneTrax Electronic Maintenance & Flight Data Tracking and Diagnostix Propulsion Monitoring.  Both programs are offered at no charge to customers of new PC-12s for the first year of ownership ($2,000 annually thereafter for PlaneTrax; $995 annually for Diagnostix).PlaneTrax forecasts maintenance requirements and documents actions taken as part of the aircraft’s digital record.  It allows operators to log their flight time and access aircraft information in real time via a standard Web browser.  Currently in final testing with Pilatus’ authorized service centers, PlaneTrax service will soon be available to current PC-12 customers.The Diagnostix service helps identify engine-related issues, allowing for preventive maintenance actions.  Pilatus said it is able to automate engine condition monitoring and provide feedback to customers on recommended measures.  Offered in cooperation with The Trend Group–a Pratt & Whitney Canada designated analysis center, Diagnostix is Web-enabled and integrated into PlaneTrax. Pilatus has teamed with BMW Design Works in California to debut an entirely new interior scheme for the corporate version of the PC-12. For starters, BMW has come up with several fine-tuned improvements to interior trim and materials. These can be seen on the aircraft featured at Booth No. 882.Pilatus has not escaped the downturn in deliveries facing many other manufacturers this year. The new executive team at Pilatus Business Aircraft projected that 25 to 30 PC-12s will be delivered this year, a far cry from the 70 shipped last year and the 69 delivered in 2000. The company is lobbying hard to get the JAA to adopt rules that would allow passenger-carrying single-engine commercial operations in IMC. Pilatus officials estimate that such a rule would translate into additional sales of five to 10 aircraft annually.   Recently, Oscar Schwenk, president and CEO of Pilatus Aircraft of Stans, Switzerland, appointed Thomas Bosshard to replace Angelo Fiataruolo as CEO of Pilatus Business Aircraft. Fiataruolo, who himself  appointed Bosshard COO just last December, had been CEO since July 2000. Bosshard, a Swiss national, also takes on the additional title of president.