Story ID: 375
Rolls-Royce Bolsters Asia-Pacific Support with ExecuJet
By: Kerry Lynch
Caption: In addition to the new authorized center in Tianjin, Rolls-Royce is rolling out a Business Aviation Availability App.
Word Count: 335
Rolls-Royce (Booth H2412) is expanding its global support capabilities in China through its new authorized service center in China, as well as the introduction of a support app.

Based in Tianjin, ExecuJet Haite Aviation Services China (Booth H2122) is going fully operational this month with support capabilities for the AE3007A, Rolls-Royce said.

ExecuJet brings the number of Rolls-Royce authorized service centers within the Asia-Pacific region to seven and is among 70 such centers worldwide. In Asia-Pacific, Rolls-Royce also has authorized centers in Hong Kong, Singapore, and Malaysia along with Australian locations in Melbourne, Perth, and Sydney. The combination of the centers provides a range of support services for a full lineup of Rolls-Royce business aircraft engines: the AE3007, BR710, BR725, and Tay 611-8/8C.

The new Rolls-Royce Business Aviation Availability App, with an “AOG Alert,” enables customers to instantly notify Rolls-Royce’s Business Aviation Availability Centre on a 24/7 basis of any potential or actual aircraft on ground event. The center, which supports more than 8,000 engines flying worldwide, deploys engineers, logistics specialists, planners, and operational specialists to resolve customer issues. Rolls-Royce said that the experts typically solve routine problems within 20 hours.

Rolls-Royce has strategically placed on-wing service specialists located in the U.S., Europe, Middle East, and Asia and bolsters this expertise with spare parts, tooling, and lease engine services in various locations throughout the globe.

“The smart use of customer-centric, leading-edge digital tools and automated engine health monitoring combined with innovative data analysis gives our Availability Centre the opportunity to support our customers proactively before they even experience a problem,” said Andy Robinson, Rolls-Royce, v-p services, business aviation.

The engine maker recently was recognized with the U.S. FAA's Aviation Maintenance Technician Employer Diamond Award for Excellence. The diamond award recognizes the Roll-Royce service network and its Indianapolis, Indiana Part 145 repair station for more than 40,000 hours of formal and “on-the-job” training, Rolls-Royce said, equating to an average of 800 hours per technician.