Story ID: 563RollsCorporateCare
Rolls-Royce Expands Global Service Center Network
By: Charles Alcock
Caption: The company has added new authorized service centers globally.
Word Count: 374
Rolls-Royce is expanding its global network of authorized service centers (ASCs) for business aircraft operators with new appointments in the U.S., Brazil, South Africa and the UK. Announcements made at the NBAA show this week take the engine maker’s network of approved support facilities under its CorporateCare program to 57.

StandardAero is joining the network, adding its Los Angeles maintenance facility to support AE3007A and BR710A2-20 turbofans. The company will provide further AE3007A capability at its bases in Augusta, Ga., and Houston.

TAG Aviation is another addition to the Rolls-Royce ASC network. Its maintenance shops at the London-area Farnborough Airport and the Lanseria Jet Center in Johannesburg, South Africa, will both support the AE3007A.

Extending south into Latin America, more AE3007A support capability has been added in the shape of the Embraer Executive Jets facility in Sorocaba, Brazil. The engine powers the Brazilian airframer’s Legacy 600 and 650 jets, as well as its ERJ 145/140/135 family of regional airliners.

Bombardier Business Aircraft’s service center in Wichita, Kans., has just received certification to maintain BR710A2-20 engines. These power the Canadian airframer’s Global Express family of aircraft.

Meanwhile, ExecuJet Aviation and Constant Aviation have renewed their ASC contracts with Rolls-Royce (Booth C8134) for a further five years to support the AE3007A. The contract with ExecuJet is for its Dubai facility, while Constant Aviation is adding its Birmingham, Ala., and Las Vegas, Nev., bases to a network that already includes Cleveland, Ohio.

According to Stephen Friedrich, sales and marketing vice president for Rolls-Royce’s small and medium engines, the CorporateCare care program now covers more than 1,800 aircraft, with at least 70 percent of newly-delivered engines being covered. Overall, close to 80 percent of Rolls-Royce’s business jet powerplants are now covered.

“CorporateCare is well accepted in the marketplace. The engines are standard equipment and so you really need an OEM support program,” Friedrich told AIN. “It helps you retain residual value and protects liquidity. The focus of our customer services team is on averting missed trips and the [dispatch] reliability rate now stands at 97 percent and AOG response time is less than 24 hours.”