Story ID: 013RotorNewsUpdateNov12EditedByAY_NM.doc
Russian Helicopters Tackles Customer Support
By: Thierry Dubois
Caption: 
Word Count: 61
Russian Helicopters is introducing an “advanced after-sales service system” through subsidiary Helicopter Service Company. The “new approach” is built on “integrated logistic support” and uses new procedures to certify service centers. Russian Helicopters pledges maintenance will be easier thanks to the widespread introduction of information technology. Parts will be available for order online and aircraft documentation will become electronic.