Story ID: AN2102413alerts
Stevens Aviation Rolls Out Premium Maintenance Program
By: Chad Trautvetter
Caption: 
Word Count: 94
Stevens Aviation introduced a premium maintenance program, called “Buddy and Wizard,” that includes the assignment of a dedicated technical sales representative (buddy) and technician (wizard) who meet with the customer and describe the scope of work required. They will then be in direct contact with the customer while the aircraft is in the facility, weekly or even daily depending on customer preference. Once the work is completed, the pair will sit down with the customer and discuss how the work was completed to ensure it was done to the customer’s satisfaction.