Story ID: 321
U.S.-Based Duncan Touts South American MRO Services
By: James Wynbrandt
Caption: Company can expedite shipments of parts and repairs from South America, and provide nose-to-tail service at North American locations.
Word Count: 422
North American MRO provider Duncan Aviation (Booth 2003) is highlighting at LABACE 2019 its nose-to-tail services, which the company says can make traveling to its U.S. facilities in Lincoln, Nebraska; Battle Creek, Michigan; and Provo, Utah, worth the time and fuel. In addition to these three major full-service locations, Duncan offers in the U.S. avionics services at satellite locations, including business aviation hubs Teterboro, New Jersey, and Fort Lauderdale Executive Airport in Florida, as well as avionics and airframe AOG services. And the company is well-versed in serving customers in the Americas’ Southern Hemisphere.

“The South American region is one of the areas most served by Duncan Aviation, and I have the pleasure to represent Duncan Aviation in this region for customers and prospects,” said Duncan’s aviation regional manager, Brazil, Allan Orsi. Noting the region’s “fast-growing business aircraft market,” he added, “Where there is business aircraft growth, there is a need for reliable parts sales, repair, and overhaul.”

Orsi and other Duncan representatives are eager to tell LABACE attendees about the company’s recent “increased investments in engine repair, overhaul, and Rapid Response AOG services,” he said. Moreover, owners and operators don’t need to leave South America to use the services, thanks to Duncan’s Parts and Components Repair Services, which handles “a wide range of avionics, instruments, accessories, and landing gear,” Orsi said. Many parts need to be shipped to the U.S. for repair, or purchased or exchanged from the U.S.—all routine for the Duncan team.

“We do this day in and day out in the Parts and Components Repair area, and we never close,” Orsi said. A customer account representative is available by phone 24/7/365, and “several team members speak multiple languages to better help our customers for whom English is not their native language,” Orsi added.

The team is also experienced in cutting through government and bureaucratic red tape to expedite international shipments. When possible, Duncan also consolidates shipping, saving customers “thousands of dollars,” he said.

For attendees thinking of stepping up to full ownership or transitioning to a different platform, Duncan, founded in 1956, has a long sales and acquisitions history, having completed some 3,500 transactions over the years, and currently has 10 transaction specialists on staff. Its newest sales representative, Jose Costas, who comes to Duncan from Embraer Executive Jets where he served as a regional v-p of sales, is at LABACE, eager to meet attendees interested in buying or selling an aircraft.