The customer-support operations branch of Parker Aerospace (Stand 1512) has launched a global pooling center in Dubai to respond more quickly to airline service needs in the Middle East. The U.S. company has also signed a long-term agreement with Dubai’s Emirates Airline to maintain the carrier’s Boeing 777 and Airbus A330/A340 aircraft and engines.
The Dubai warehouse and distribution center is the first in a series of such facilities Parker Aerospace plans to open worldwide. Its launch coincides with the expansion of Parker’s component support and repair exchange services for the company’s range of hydraulic, flight control and fuel systems for Middle East customers. Products in the inventory include components for Boeing 777 and 787 and Airbus A380 and A350 XWB airliners.
Following a source-evaluation process, Parker Aerospace selected supply chain management company SDV as its global third-party logistics provider. In addition to parts support, customers will be able to receive new products and exchange components directly from Parker via the Parker/SDV relationship in Dubai.
Under the agreement with Emirates, lasting 10 years or longer, Parker will provide maintenance support to the carrier’s hub “and various outstations” through its repair station network. The terms of the agreement are part of an enhanced service offering the company provides to operators, which includes guaranteed repair turnaround times, access to an in-region inventory pool, and a local support team.
“Emirates’ fleet of modern widebody aircraft operates 24/7 across the globe, spanning the Americas to Japan and in environments ranging from polar temperatures to arid deserts,” said Iain Lachlan, Emirates engineering division senior vice president. “We need our aircraft to be in top condition and having a trusted partner who can support our rigorous MRO program is important for the smooth running of our operations.”
Parker Aerospace also announced the opening of a new customer response center. The center provides around-the-clock material, logistic and technical support for aircraft on the ground; spare part quotations, order execution and delivery; repair order management; and management of Parker’s parts pooling network.