Honeywell (Booth N5100) has revamped its MyAerospace e-commerce portal by reducing the effort needed for ordering and tracking—moves that cut required steps by more than 20 percent and boost turnaround times by 50 percent, the supplier said. Among the enhancements: a search engine that remembers customer history and preferences and interactive graphics that group orders by status.
“Honeywell created these updates with usability, mobility and efficiency top of mind, so customers can complete and track part orders quickly and effortlessly,” said Heath Patrick, the vice president of customer and product support at Honeywell Aerospace. “Our customers provided feedback on how the portal design and navigation could be better, so we acted on it to give them more control over their orders while increasing their overall maintenance productivity.”
The website improvements give Honeywell's customers more control to efficiently manage their repair and overhaul services and provide a single stop for managing all of their spares, documentation and technical support needs, the supplier said. More enhancements are in the works, Honeywell added.