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IATA Survey Shows Growing Passenger Frustration with Covid Rules
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Passengers are increasingly willing to fly but are hampered by the patchwork of confusing and inconsistent restrictions for cross-border travel.
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Passengers are increasingly willing to fly but are hampered by the patchwork of confusing and inconsistent restrictions for cross-border travel.
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An International Air Transport Association (IATA) survey revealed that air travelers are increasingly frustrated with the complex and confusing patchwork of Covid-19 travel restrictions, a sentiment very much shared by the airline trade’s body’s general director, Willie Walsh. “The situation is a mess. It’s stalling recovery [of air transport],” he commented at the IATA annual general meeting and world air transport summit in Boston.


Nearly nine in 10 people surveyed believe airline staff did a good job enforcing Covid-19 travel rules and the protective measures were well-implemented. But two-thirds of respondents found that understanding what rules applied to their trip was a real challenge, the travel experience was much less convenient, and it was a hassle to arrange required Covid-19 testing. The survey, conducted in September in 11 leading travel markets, revealed that 73 percent indicated that their quality of life is suffering as a result of the Covid travel restrictions (up 6 percentage points from June 2021). Sixty-seven percent of respondents felt that most country borders should be opened now, up 12 percentage-points from the June 2021 survey, and 64 percent felt that border closures are unnecessary and have not been effective in containing the virus (up 11 percentage points from June 2021).


The survey conclusions are crystal clear, according to Walsh. “People are increasingly frustrated with the Covid-19 travel restrictions … The message they are sending to governments is: Covid-19 is not going to disappear, so we must establish a way to manage its risks while living and traveling normally.”


He urged governments worldwide to reassess the pandemic related measures and move towards a risk-based approach taking into account medical scientific evidence. The travel restrictions should be driven by “medical science, not political science,” he insisted. “We are not dealing with the virus anymore, we are dealing with government restrictions,” he told reporters during a closing press briefing Oct. 5.  


Airlines were understanding of governments’ decision to introduce travel restrictions in the early days of the pandemic as it bought them time to respond to a new and unknown health situation,  but nearly two years later “that rationale no longer exists,” Walsh maintained. “Covid-19 is present in all parts of the world. Travel restrictions are a complex and confusing web of rules with very little consistency among them. And there is little evidence to support ongoing border restrictions and the economic havoc they create,” he said.


In hindsight, Walsh believes the industry “was too sympathetic” with governments. If or when a coronavirus-like pandemic happens again, the industry must react much quicker and prevent governments introduce measures that are not necessary. Past events like 9.11 show that “well-intentioned measures could remain in place long after they are necessary, or have become technologically or scientifically obsolete,” he said.


Walsh acknowledged that complete harmonization of international Covid travel rules is unlikely, but some simple best practices that travelers can comprehend should be achievable, he asserted.


He called on states to commit to reduce the evolving complexity at the International Civil Aviation Organization High Level Conference on Covid-19 late this month. The gathering must achieve “recognition that we must return to normal and the production of harmonized guidance on how to do so, including the sunsetting of measures,” Walsh concluded.



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CB-IATAfrustration_21-10-06
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