Gogo Dash Speeds Squawk Solutions

Gogo Business Aviation (Booth 4343) has launched its new Dash application, which facilitates notification of problems with Gogo’s airborne connectivity and entertainment systems. Typically, the only people who know about a problem are the passengers and pilots, because they are on board when the problem occurs. It usually isn’t until the aircraft reaches its destination that the maintenance technicians learn about the problem.

Dash helps transmit discrepancy information directly to the maintenance crew while the aircraft is still in the air, so that technicians can assemble resources to resolve the problem and be ready to make the repair as soon as the aircraft arrives.

“Before Gogo Dash, a director of maintenance, who is the person responsible for the smooth running of the aircraft systems, would be the last person to know if there was an issue with the system onboard one of their aircraft,” said Dave Glenn, vice president of customer support for Gogo Business Aviation. “Now, with Dash, he or she is the first person to know, which enables them to be a lot more proactive, and that’s critical. It also enables us to get support to them much faster to get their systems back on track when needed.”

The Gogo Dash toolkit includes the Dash mobile app and Dash web portal. Using Dash, Gogo Avance or classic air-to-ground customers can also check network availability, system health status, and availability of services such as Gogo Vision or Gogo Text & Talk. Ground personnel can use the Dash portal to assess system and network status and determine data usage.