Customer demand has prompted MRO provider Duncan Aviation to establish what it calls a “workaway station” at Nashville International Airport in Tennessee, following FAA approval. The expansion of Duncan’s satellite shop network comes after customer requests and a town hall meeting with them.
“Duncan Aviation on the field is going to be a major asset to not only our company but to all the other operators located here,” said Nicholas Weaver, director of maintenance for Nashville-based hospital chain HCA Healthcare. “Having support so close is going to allow us to minimize downtime and keep these aircraft operating 24/7. I no longer have to factor in travel time or fees when faced with an issue we need support with, and that is something everyone struggles with.”
Before the new station, Duncan’s closest satellite shops were in St. Louis, 315 miles away, and Atlanta, more than 250 miles away. The Nashville station is “in close proximity to many cities, including Memphis, Knoxville, and Chattanooga, Tennessee; Louisville, Kentucky; and Birmingham and Huntsville, Alabama,” noted Duncan engine service sales representative Joe Tulowitzki. “We’re opening here because we listened to our customers and know we are filling a void in the avionics repairs, services, and installations in the area.”