MyAirOps is introducing a new tool to make it easier for clients to use its trip support service in tandem with its flight operations management system. The aviation software specialist has added a trip support button to the request screen of the portal to simplify complex operations.
By pressing this button, customers can open a direct line of communication to the MyAirOps trip support team while still in the flight operations management system. “Whether it is last-minute adjustments, unforeseen logistical challenges, flying into a new region, or any other trip-related concern, users can access prompt assistance without navigating through multiple menus or suppliers,” explained Mike Bennett, the UK-based company’s head of marketing.
According to MyAirOps, aircraft operators are faced with increased complexity in fulfilling trip management tasks and its objective has been to simplify the path to getting the right help so that they can focus on core responsibilities. Pressing the newly added button will automatically relay all the relevant trip details to the company’s trip-support team, avoiding the need for separate emails or having to re-enter data with the possibility of introducing errors through a manual process. Operators can input additional information as part of the request process.
Once a request has been made and actioned, a member of the MyAirOps trip support team will add information about the services required to the user’s own platform. That could include details of flight permits and plans, as well as arrangements for ground handling and hotel and transportation for aircrew.
While applying software to automate flight operations management and trip-support functions, MyAirOps places a strong emphasis on providing a high degree of expert, personal assistance. According to the company, its trip support team, which is based at London-area Farnborough Airport, has decades of experience in business aviation operations.
One additional responsibility now facing operators flying into any of the 27 European Union states is the requirement to provide information about all passengers and crew via the European Travel Information and Authorization System. The process, which is similar to the existing U.S. Electronic System for Travel Authorization, was scheduled to go into effect in 2024 but this may be shifted to 2025. When implemented, the onus will be on the operator to manage all details to comply with data protection rules.