ACI Jet has made advances in its quoting process as part of a plan to deliver faster and more accurate aircraft maintenance quotes for customers, the San Luis Obispo, California-based Bombardier Authorized Service Facility (ASF) said this week. Responding to customer feedback, ACI Jet has invested in additional human resources and technology to ensure timely and accurate service quotes.
The move aims to not only ensure a better product for existing customers, but to re-engage customers who previously faced delays in obtaining service estimates.
“We’ve listened, and we’re responding,” said ACI Jet v-p of aircraft maintenance Dave Jensen. “Our growing customer base comes to ACI Jet with the expectation of top-tier, right-the-first-time service. However, we acknowledge that we haven’t always been as swift in delivering estimates as we would like. After closely examining areas for improvement, we decided on a two-pronged approach—adding highly qualified resources coupled with new technology providing enhanced automation.”
The enhancements ensure timely reviews of customer requests for quotes—in some cases delivered the same day. It also redesigned its proposal template to improve high-level project details and disseminate specific task requirements for planners in a “streamlined, easy-to-read format.”
Additionally, ACI Jet hired 15-year industry veteran Sebastien Joncas as a dedicated project estimator and Michael Morin as a project manager.