European trip support provider FCG OPS has issued a new update to its air traffic operation management (ATOM) IT platform, linking the company's operational control center and supported ground handlers. First introduced in 2015, ATOM integrated FCG's enterprise resource planning, customer relationship management, flight operations, reporting, and business analysis into one package that can monitor requested services such as fuel orders, ground handling, crew and passenger transport, and flight or landing permits.
The new functionality builds on that capability, providing users with real-time updates to details such as aircraft readiness, crew and passenger locations, catering delivery, fueling schedules, and de-icing application.
“Our system, which has already proven its usability, continues to evolve,” said company CEO Sergey Starkov, adding that users can just open a link to access all their information tracked down to the minute. “Now, every step of ground handling is documented immediately, so there’s no need to worry about ground services being on time or double check by phone or e-mail if the catering is on board, has the fueling started, or whether the passengers just arrived at the terminal or already onboard.”
The update will first be rolled out to the company’s handling network of more than 60 airports in Eastern Europe, the Baltics, Central Asia, and Scandinavia. A second phase of implementation will include the company’s FBO partners at major European airports.