Randy Adams (Textron Aviation)
“Randy is willing to answer calls 24/7, immediately works to address AOG and fleet issues. Continues to provide updates and then follows up after the event to identify the action items needed to prevent the AOG in the future.”
Graham Allan (Leonardo Helicopters)
“Very hard working and dedicated.”
Tarek Amin (Pratt & Whitney Canada)
“Exceptional attention to customer matters. Makes you feel like you are P&WC’s only customer. Amazing support.”
Shaun Appell (Levaero Aviation)
“Shaun’s customer-first approach ensures that people are satisfied with their maintenance experience.”
Ethan Au (Bombardier)
“Always responsive, responsible, and delivers the services…Informative advice and timely response to the operators’ needs.”
Christopher Barnes (SmartSky)
“After contacting him late on Saturday, he changed his schedule to arrive on a Sunday morning to test the system prior to our departure. He went way above and beyond normal customer support.”
Stephane Beauchamp (Bombardier)
“Demonstrates exceptional customer service, agility when it comes to solving problems. Provides high level of service.”
Janet Beazly (Duncan Aviation)
“Janet is a great CPM. She’s always helpful, informative, and knowledgeable about my company’s aircraft.”
Rick Best (Textron Aviation)
“When we call, he replies and if he can’t help us himself, he gets us in touch with those who can. Rick is the best I have ever worked with. He’s aways quick to answer. Rick does an outstanding job of helping us resolve issues that we have.”
Hannes Bester (Bombardier)
“Always available and helpful.”
Ken Blad (Bombardier)
“Very knowledgeable and always helpful when we need support.”
Mike Bowen (Bombardier)
“Exceptional service in every way. The best FSR I’ve used. He was quick to help with an issue when the aircraft was on the road. Mike was extremely helpful in expediting a [service request for product support action] so we could fly the aircraft to a service center. Mike will answer the phone any hour of any day.”
Jon Braidich (Honeywell)
“Incredibly knowledgeable and always prompt and helpful. We truly appreciate what he does for us.”
Johan Bruno (Daher)
“After an FBO caused hangar rash incident, Johan organized a rapid AOG response, working with the Daher factory, Daher engineering, and a local mechanic to get me back flying as quickly as possible, but more importantly, making sure the repairs were executed correctly and safely.”
Mark Burns (Gulfstream Aerospace)
“Mark has built the service center network as well as the Lincoln MRO to support the aircraft Fleet. No other OEM has accomplished what Mark has achieved!”
David Campbell (Avex Aviation)
“Best customer support. Customer service and availability are outstanding. Responsive, knowledgeable, makes sure it’s done right!”
Denis Cantin (Bombardier)
“Great customer service. Utmost commitment to the client.”
Roman Carreto (Leonardo Helicopters)
“Excellent support and attention.”
John Cary (Leonardo Helicopters)
“Very hard working and dedicated. Always available to help us find solutions that keep us flying.”
Trevor Castle (Bombardier)
“Trevor has superior knowledge to troubleshoot and diagnose. If he doesn’t know the answer, he is quick to find it, day or night. Lucky to have him at my disposal.”
Roberto Cesar (Gulfstream Aerospace)
“Very proactive.”
Nicolas Chabbert (Daher)
“Works tirelessly and enthusiastically to support and promote TBM and Kodiak aircraft.”
Agnieszka “Aggy” Chraniuk (Bombardier)
“Bringing the aircraft to a maintenance visit involves a lot of planning, travel, accommodation, airport badges, etc. and she takes care of these things, so I can and have time to focus on technical issues. This is often overlooked but really makes a difference.”
Matthew Colborne (Bombardier)
“Unwavering dedication, exceptional work ethic, and proactive approach to customer service. Continually demonstrates a positive attitude and a collaborative spirit, inspiring those around them. Outstanding efforts have not only ensured the smooth execution of tasks but have also set a high standard for excellence.”
Steve Commodore (Bombardier)
“Glad to have as my Customer Care FSR. Does an excellent job of supporting my aircraft and me. Quick to respond and help me get the aircraft fixed in a timely fashion.”
Ronnie Cook (Bombardier)
“A leader in the FSR field, Does an excellent job of supporting my aircraft and me. Quick to respond and help me get the aircraft fixed in a timely fashion.”
Robert Corry (Pratt & Whitney Canada)
“Always available and responsive.”
Brian Cotton (Bombardier)
“Always available and very knowledgeable.”
Anthony Cox (Bombardier)
“Listens and finds solutions. Anthony has always tried to do right by the customer–sometimes exploring exotic solutions. Understands support needs worldwide.”
Mario Cruz (Embraer)
“Mario is always available, whenever we need, to understand and solve every single demand we have, at any time. The field support is amazing! Mario Cruz is a really special guy; he created a synergy with pilots, services centers, and of course, with the technicians.”
Maurizio D’Angelo (Leonardo Helicopters)
“Always available.”
Ryan Dages (GE Aerospace)
“Ryan is responsive, professional, and always has time for his customers. Thank you, Ryan.”
Randy Davis (Textron Aviation)
“Field service rep who will answer his phone any time day or night. He will stay on the problem until it is completely resolved! He does this even though he is no longer our field service rep!”
Francis De Gruchy (Pratt & Whitney Canada)
“Exceptional attention to customer matters. Makes you feel like you are P&WC’s only customer. Amazing support.”
Scott Dillon (Eagle Creek Aviation)
“Always ready to assist and outstanding knowledge of aircraft.”
Miguel Doskocz (Bombardier)
“Great knowledge and dedication.”
Raphaele Drummond (Bombardier)
“Best customer account manager out there. She truly cares about the customer and always does her very best to get issues addressed.”
Marco Espejel-Ortega (Leonardo Helicopters)
“Excellent professional. Easy going person, professional and dedicated.”
Angelo Favaro (Leonardo Malaysia)
“Fully supports us.”
Luis Fernando Saucedo Márquez (Gulfstream Aerospace)
“He knows the models very well, is polite and respectful.”
Samson Franklin (Honeywell)
“Samson goes above and beyond every single day, both for his company and for his customer! Kudos!”
Lucio Garcia (Bell Textron)
“Outstanding field support engineer.”
Eric Garneau (GE Aerospace)
“Always available and very helpful, every time.”
Nicholas Germani (Bombardier)
“Troubleshooting support and constant onsite visits this year have been well received and saved time and money with his support. Thank you.”
Kristi Glassmann (Gogo Business Aviation)
“Kristi did a great job organizing all levels of support in repairing a very challenging issue with our L5 installation. Top notch service!!”
Peter Grabham (Jet Diligence)
“Excellent support for our aircraft, always happy to assist and available day and night. Excellent AOG response with a wide network of people he can reach in a short period of time.”
Christopher Grinnell (Aero Star Aviation)
“He knows the product. He responds right away. He cares about customer service…‘THE EXPERT’ for all things Phenom.”
Qais Hamdan (Rolls-Royce)
“Always available and helpful.”
Oskar Haug (Bombardier)
“Very dedicated person for many years.”
Lee Hoggarth (Gulfstream Aerospace)
“Lee has consistently demonstrated a remarkable commitment to providing exemplary service. His proactive approach, attention to detail, and willingness to go above and beyond expectations have greatly contributed to the success of our operations. Lee’s expertise and professionalism have been invaluable in resolving challenges swiftly and effectively, ensuring minimal disruption to our operations.”
Joe Hensley (Intercontinental Jet Services)
“Excellent in avionics upgrades and service response.”
Tony Hulsebus (Dassault Falcon Jet)
“Tony does an exceptional job. He is knowledgeable, friendly, and knows the company’s key people to get my aircraft up and running. He follows up to make sure that all ends well even after a solution is discovered.”
Nicole Jeffords (CAVU Aircraft Maintenance and Avionics)
“Above and beyond in service.”
Bret Jones (Bombardier)
“Is always readily available for any questions and with assistance with a new plane.”
Mark James (Intercontinental Jet Service)
“Always accessible, bullet-proof reliable, excellent communicator, truly cares for his customers. Extremely knowledgeable and friendly to boot…Sets the example.”
Neil James (Intercontinental Jet Service)
“Available 24/7 for troubleshooting and to solve problems with the plane.”
David Jensen (ACI Jet)
“Great customer relations.”
Ian Jones (Bombardier)
“Professional throughout—always available and supportive. Then, there’s a deep product knowledge, too.”
Ashok Kapadia (Embraer)
“The best tech rep ever! This guy deserves recognition for his support and assistance.”
Vignesh Kasiviswanathan (Embraer)
“Excellent technical representative. He is always very active at any point of time for technical and other matters. Always prompt with response, and extremely knowledgeable. He helps us in every aspect of our operations. Excellent and knowledgeable about the work.”
Alec Kindred (Northeast Air)
“Always goes above and beyond as far as maintenance on aircraft.”
Kerry Kinek (Leonardo Helicopters)
“Always going above and beyond.”
Del Kirk (Sikorsky)
“Above and beyond. Del provides our organization with the necessary parts to keep our aircraft with impeccable service and support.”
Aaron Kreissler (Bombardier)
“Always going above to support and helps our mission with customer service support.”
Jean-Michel Laborde (Dassault Aviation, Falcon Command Center)
“Fast and very detailed precise replies in AOG situations, which also includes a lot of figures, diagrams.”
Martine Laplume (Collins Aerospace)
“Excellent support with Collins Venue installation and integration.”
Ed La Sala (Dassault Falcon Jet)
“Ed has been very helpful when we need parts and is always there to take care of some of the issues on the back end. Very prompt in his responses, and I appreciate the attitude and humor he brings to his job. In short, Ed is able to make things happen for us and does it all while having a good time.”
Mike Laver (Carolina Turbine Support)
“Goes above and beyond for support.”
Jeff Leisey (Dassault)
“Any time day or night he is always ready to help.”
Lars Lemke (Bombardier Berlin)
“Lars is always responsive to the customer and makes you feel like you are receiving his personal attention.”
James Liang (Gulfstream Aerospace)
“Very knowledgeable, always available, swift responses, always comes up with solution to solve your problem, and get you out of AOG.”
Sarah Lintern (Bombardier)
“Always quick responses.”
Fernando Machado (Leonardo do Brasil)
“High knowledge and availability to solve customer problems.”
Juliano Maia (Embraer)
“Juliano has greatly supported us in terms of parts issues and is always available and with the sense of urgency we need.”
Raphael Maitre (Daher)
“He is the most helpful and honest man l know in the industry.”
Stephen Marandola (Pratt & Whitney Canada)
“Exceptional attention to customer matters. Makes you feel like you are P&WC’s only customer. Amazing support.”
Pete Marker (Bombardier Dallas Service Center)
“Very professional.”
Miguel Martinez (Bell Textron)
“Does his best to keep Bell customers satisfied.”
Chuck Massanopoli (Skytech)
“A 35-year veteran who is extremely well-versed and competent over multiple product lines and regs.”
Javier Matos (Leonardo Helicopters)
“Second-to-none support for the ongoing operation. A large part of the success of our maintenance services is due to the quality and opportunity of support that he and his team provide in a personal and highly qualified manner.”
Kris McCann (Bombardier)
“Exceptional support and communication for required maintenance service events.”
Matthew McCauley (Bombardier)
“Wears many hats, does a great job. Excellent response to our tech needs. Very knowledgeable and always available. He is a dedicated, professional, and outstanding as a tech rep. Well done and thank you. He visits us and asks for our feedback. Always has good input for the various issues we have had.”
Duane McCord (Friend Aircare)
“Duane has spent numerous hours on the phone with my maintenance personnel when troubleshooting our aircraft air conditioning system, and with other smaller system.”
Tim McDonnell (Bombardier)
“Demonstrates exceptional customer service, agility when it comes to solving problems. Provides high level of service when it comes to safety enhancement and operators’ requests for improvements.”
Marco Melançon (Bombardier)
“Awesome gentleman. Solves problems at no cost to us. He’s extremely knowledgeable and a man of character.”
Fabio Mello (Leonardo do Brasil)
“He is always available to resolve doubts and help.”
Alex Mikasa (Leonardo Japan)
“His friendly support and alignment with Japanese customer demand are appreciated.”
Leslie Mikolajczyk (Bombardier)
“Service is above expectation. Best customer service, always available! Leslie is in constant contact with us to provide us with emerging information and assisting us in diagnosing problems, keeping us updated on service bulletins. He is our most trusted and important contact with the OEM. Great support in AOG events with quick response time.”
Eric Miller (KCAC Aviation)
“Eric has excellent product knowledge and passion for the product. He strives to provide outstanding customer service and he delivers.”
Don Milliken (Bombardier)
“Outstanding in his knowledge and support of the Bombardier product line. Smart and cares. Unsurpassed customer support. Is the best FSR I have ever met. He is unbelievable.”
Bill Molloy (Bombardier)
“Going the extra mile to assure customers are taken care of.”
Shane Moloney (Bombardier Australia)
“Excellent customer communication.”
Kevin Moore (Rolls-Royce)
“For always being there to help his customers. Going above and beyond support when we are in need. Very knowledgeable on the subject and very resourceful.”
Rodolpho Gomes Ferreira Neto (Embraer)
“Very knowledgeable, fast responses, and experienced professional. Outstanding as field services representative. Rodolpho is already prepared to find the solution for our problems.”
Shaavesh Kumaran Parameswaran (Leonardo Helicopters)
“Quick response and support.”
João Paulo Leite Sequeira (Embraer Sorocaba)
“Joao is always very proactive and willing to meet demands.”
Jeffrey Pearl (Leonardo Helicopters)
“Overall great tech rep.”
Jamie Pegg (Bombardier)
“Knowledgeable, direct, and open to solutions.”
Troy Pock (GE Aerospace)
“Always willing to go the extra mile to help me.”
Alejandro Prem (Daher)
“Extensive knowledge and total willingness to share.”
Lannie O’Bannion (Textron Aviation)
“Always a positive attitude to support the customer’s operations.”
Diego Ocon Perez (Leonardo Helicopters)
“Availability, knowledge, immediate solutions…Best support.”
Francesco Porcu (Leonardo Helicopters)
“Outstanding assistance on publication access.”
Vinny Princeotto (Gulfstream Aerospace)
“Vinny always goes above and beyond to make sure my flight department’s needs are met. Usually this entails going outside his job duties and obligations, which are above and beyond to my company.”
Keith Rabon (Skytech)
“He works hard to get us whatever we need.”
Rick Rado (Indy Jet Services)
“Everything one would hope for, knowledgeable, experienced, honest, committed to his customer.”
Domenico Rafael (Embraer)
“Always available, efficient, and beyond expectations.”
Frank Ralph (Leonardo Helicopters)
“When I have an issue, Frank is always there to help resolve it quickly!! Always finds the parts we need and gets them out to us even when they are not in stock. He dramatically reduced our out of service time, and he’s a great guy to work with! Outstanding support!”
Gloria Ramos (Leonardo Helicopters Philadelphia)
“Always responds immediately to our emails and sends solutions for our problems.”
Jordan Rankin (StandardAero-Houston)
“Jordan kept in touch weekly with the dealer we bought the jet from. Due to the delay in receiving parts, the purchase transaction came in jeopardy, and Jordan kept us all fully informed.”
Mohan Rao (Honeywell)
“Outstanding customer support.”
Jason Reisser (Bombardier)
“Throughout the visit of our aircraft, Jason was constantly asking and wanting to assure our visit went as flawless as possible.”
Brian Reuchel (Jet Air Group)
“Goes above and beyond to help with owner tech support. Available 24/7 to help with aircraft issues. Always available.”
Marc Rivest (Bombardier)
“If it does not exist, he creates the solution.”
Joe Robbins (Rice Lake Air Center)
“A straight talker and honest. Hard-working individual who goes out of the way to keep airplanes in the sky.”
Christophe Roehrig (Bombardier)
“Despite being overwhelmed, he is always available and doing his best to help us.”
Philippe Santoro (Daher)
“Extreme customer focus and knowledge.”
Andre Seixas (Embraer)
“He is a person who is always available to help, especially when the aircraft is AOG.”
Remy Singh (Bombardier)
“His willingness to help and share a vast wealth of knowledge is rare and very much appreciated. Great tech support, 24/7 availability, and always willing to help out.”
Steve Skinner (Honeywell)
“Incredibly knowledgeable and always prompt and helpful. We truly appreciate what he does for us.”
Mark Solomon (Gulfstream)
“Always knowledgeable and helpful. A tremendous resource!”
Sufian Suhaimi (Jet Aviation Asia-Pacific)
“Exceptional coordination skills and great support.”
Chris Taft (Rolls-Royce)
“Always available for a call. Chris has always pointed me in the right direction in the high-stress AOG situations. He is a wealth of knowledge on all R-R products. Chris is the technical rep everyone would dream to work with, always going the extra mile. We treasure his support.”
John Taylor (Dassault Falcon Jet)
“Goes above and beyond.”
Greg Thompson (Dassault)
“Always there for us!”
Gregorio Torres (Bombardier)
“For his long career, experience, and customer service “
Said Torresn (Leonardo Helicopters)
“Very high commitment to assist in any needs of any Leonardo customer…Outstanding product support”
Elie Traboulsi (Bombardier)
“Great tech support for Bombardier. Very responsive and knowledgeable. Gives me a feeling that I matter. He is a vital part of our team and goes above and beyond to help solve issues with our airplane. Elie is always there when you call.”
Paul Tracy (Rolls-Royce)
“Paul has always been there when we have called, and he has been willing to help us with getting the support we needed.”
Eugene Vallez (Textron Aviation Manila)
“He is great tech rep, always calling or visiting us to make sure no issue with our aircraft.”
Paul Van Kley (Bombardier)
“Paul is one of those people who seems to take pleasure in assisting in helping others out. I can’t remember in the almost 20 years that I’ve known him that there has ever been more than 10 or 15 minutes that I did not hear back from him when making a request for help. Never hesitates to come to the site of the aircraft, even get his hands dirty if he needs to help out. A 10+ without a doubt!”
Mark Vesely (Collins Aerospace)
“Provides help to fix everything.”
Philippe Vontrat (Jet Aviation-Basel)
“Most customer help-oriented employee.”
Marc Walker (Bombardier)
“Above and beyond.”
Nigel Ward (Dassault Falcon Jet)
“He lives an hour away and has dropped everything and positioned to our hangar to provide assistance.”
Mark Webster (Rolls-Royce)
“Very proactive in helping we customers with all things Roll-Royce. He is always working above and beyond. Will respond to any email at anytime. Basically, a human robot who’s working 24/7. Mark always has the answers and fights for the customer every time.”
Ben Westerman (Textron Aviation)
“Ben is highly knowledgeable, and if he doesn’t know the answer, he will find out.”
Joerg Wolter (Rolls-Royce)
“A joy to work with. Always ready for help the operators.”
Wayne Woytkiw (Airbus Helicopters)
“Very honest.”
Robert Wyatt (Bombardier)
“He was very helpful.”
You Choo Young (Leonardo Helicopters Korea)
“Goes above and beyond for support” z