Above & Beyond Product Support Surveys 2025

Kailey Abbey (Elliott Aviation)

“She just understands what needs to be done and does it.”

Michael Abril (Bombardier)

“Very Good Communication.”

Randy Adams (Textron Aviation)

“A pediatric helo patient was able to return home via private aviation due to Randy’s commitment and compassion. Randy facilitated an AOG response flight during the Easter holiday in 2024, sacrificing time with his family to ensure the child’s safe return following treatment.”

Graham Allan (Leonardo Helicopters)

“Very well connected and works excessively hard to make our operations successful”

Sune Andersen (Bombardier)

“He is always there when we need support, regardless of time. Always solves the problem and even gives insight on how to solve easily.”

Adriano Andrade (Gulfstream Aerospace)

“Adriano is always very objective and supportive of our requests.” 

Ethan Au (Bombardier Aviation)

“Strong and timely customer support. Ethan is a star!”

Mark Auxter (Gulfstream Aerospace)

“Any time I have an issue, he is but a phone call away and wields the full force of Gulfstream support and stays engaged until a full resolution has been rendered. If I haven’t spoken to Mark in a week or two, I will get a courteous phone call or email just to catch up. Mark goes above and beyond for the folks he represents.”

Jason Aylott (Gulfstream Aerospace)

“Always available and super knowledgeable. Always easy to contact and goes over and above to help resolve the issues. Best Field Service Representative I’ve ever worked with.  Extremely professional and responsive! He truly cares about his customers!!”

Mark Baken (Collins Aerospace)

“Mark is always available and will go out of his way to find your answer.”

Diana Barsanti (Dassault Aviation)

“Will carry the responsibility of the entire company to try and support the operator.”

Tom Barsch (Duncan Aviation)

“Tom does a great job servicing avionics for us.”

Noemi Baulne (Bombardier)

“Above and beyond.”

Rob Bayliss (Air Repair)

“Honest.”

Anderson Belo (Embraer)

“Belo has been pivotal in allowing us to extract the full potential from Embraer’s comprehensive and varied product support infrastructure. Anderson Belo is an awesome tech rep. In this last year, we needed several helps from him and he delivered even more than we expected. You rock!”

Marilou Berg (Cutter Aviation)

“We need more like her— sharp and willing to help.”

Fred Bertrand (Satcom Direct)

“Never misses a text. Always has an answer. 24/7 willingness to support.”

Rick Best (Textron Aviation)

“Best Technical Rep I have ever worked with. Always responsive and gets problems resolved quickly. Always elevates issues to upper management! Our go-to guy for technical and parts issues.”

Hannes Bester (Bombardier)

“Always available when needed. Professional in approach. Always willing to assist and goes the extra mile. Always responds within an immediate and effective manner!”

Ken Blad (Bombardier)

“Ken is a knowledgeable technical representative that assists on all issues and readily available when needed by call or text. Always exceed expectations.”

Steve Block (Bombardier)

“Great service.”

Julien Bouchard (Bombardier)

“What customer support is all about.”

Michael Bowen (Bombardier)

“Attentive, resourceful, knowledgeable, and always there for a call or text. Willing to assist in any way he can. Reassuring I have someone I can call that knows me and my aircraft and operation.”

Kenny Brookins (Jet Aviation)

“Kenny was our tech rep when we first procured the AW139. Over the years, Kenny has moved on to other employers but continues to maintain a network and dialogue with many of our staff. Just an all-around good guy, great mechanic, and loyal veteran.”

Don Burris (Muncie Aviation)

“Always available. Very helpful and knowledgeable.”

Dave Campbell (Avex Aviation)

“Outstanding attention to detail and customer satisfaction. Always goes 110% to help keep my aircraft flying. Customer care beyond all expectations!”

Denis Cantin (Bombardier)

“Utmost client commitment. It’s refreshing to know if we have a situation with our aircraft either with scheduled Mx or an AOG, Denis and his team has always accommodated.”

Julio Carbajal (Textron Aviation)

“Above and beyond services.”

Freddy Carmen (Bombardier)

“Freddy has provided us with excellent service with respect to warranty items, billing disputes, and procuring parts. We appreciate his work ethic. Great product support and professionalism. His proactive customer relationships keep communications open to resolve any worries before they become headaches.”

John Cary (Leonardo Helicopters)

“He has done an outstanding job with our needs. He is always available and advocates on behalf of us within his company. Very well connected and work excessively hard to make our operations successful.”

Paulo Castro (Daher)

“Excellent support across all aspects of support.”

Agnieszka “Aggy” Chraniuk (Bombardier)

“Excellent way she cares about the customers and makes them comfortable.”

Henning Christen (Bombardier)

“Always reachable, always takes care of our requests, awesome to work with him.”

Giovana Bilda Coelho (Maga Aviation)

“Always there for the challenges, helpful, a warrior, and dedicated.”

Matthew Colborne (Bombardier)

“Always available, always happy to help, makes the experience personal when dealing with Bombardier. Professional support without the fuss. Genuine focus on resolving AOGs and keeping the fleet airworthy.”

Luiz Felipe Collodoro (Bombardier)

“Quick response regardless of the day or time, always available. Extremely committed with great technical knowledge.”

Romain Combeau (Dassault Aviation)

“Outstanding tech rep. Always available and very knowledgeable.”

Ronnie Cook (Bombardier)

“His customer support and relationship development is best in class. The most reliable, thorough, and knowledgeable customer service for our airplanes! Very friendly and easy to communicate with. Ronnie has been an excellent resource.”

Frank Corona (Bombardier)

“Extremely experienced in the product. Very attentive towards our account and the aircraft type.”

Brian Cotton (Bombardier)

“Brian is very knowledgeable, and he goes the extra mile to make sure any issues we have get resolved. Best in the business. He is an outstanding professional with a high level of knowledge in aircraft systems/maintenance.”

Anthony Cox (Bombardier)

“He is making large positive strides in the service level that Bombardier provides. Runs a world-class customer support team.”

Scott Crawford (Bombardier)

“Scott is always a phone call away to answer my questions and either knows or finds out what I am asking. Top-notch customer service.”

Robert Cresenzi (Gulfstream Aerospace)

“Excellent technical support!!! He is my go-to guy at Gulfstream. He gets the answers I need.”

Dan Crotty (Bombardier)

“Always willing to help support us. Continues to demonstrate excellent customer service no matter the level of service required.”

Carlton Cushing (Dassault Aviation)

“Carlton is ALWAYS there to listen and support his customers, 24/7.”

Randy Davis (Textron Aviation)

“Most helpful anytime you call.”

Myriam Diaz (Textron Aviation)

“Attention to details and responsive to customer needs.”

Salomon Dionicio (Intercontinental Jet)

“Available 24/7.”

Alberto D’Jesus (Gulfstream Aerospace)

“Always on top of the game.”

Chad Doehring (Duncan Aviation)

“Chad has consistently resolved service/agreement conflicts fairly.”

Alicia Donaldson (Textron Aviation)

“Alicia goes WAY above and beyond to ensure customer support and communication.”

Jeff Dowden (Textron Aviation)

“Above and beyond customer advocate. Sets a center quality standard and holds that standard.”

Ron Draper (Textron Aviation)

“Incredibly available to help with any issues I may have with their service centers or parts issues.”

Dave Duncan (Southwest Aviation Specialties)

“He goes above and beyond to keep Piaggios flying.”

Alexander Ebert (GE Aerospace)

“Always supports me, very dedicated, always finds quick solutions, very professional.”

Lucas Eduardo (Aero Star Aviation)

“He consistently demonstrates excellence by proactively resolving complex technical issues, ensuring minimal aircraft downtime, and maintaining peak operational readiness.”

Maxime Edy (Bombardier)

“Provides us an excellent support when needed. Trust-based relationship. Very professional and provides great support anytime needed.”

Ed Fiorentino (Dassault Aviation)

“Always available to assist with any issues that arise.”

Arno Forehand (Gulfstream Aerospace)

“Always makes each customer feel important, and he will ensure he and his team go above and beyond to get that one part that isn’t available to the customer. Always committed to delivering exceptional.”

Todd France (Air Transport Services Group)

“Customer focused.”

Austin Frankville (Eagle Creek Aviation)

“Bright, competent, service-minded, and can-do attitude.”

Miguel Gallardo (Gogo)

“Extremely passionate about his service and representing his brand.”

Noe Garza (Pratt & Whitney Canada)

“Always answers his phone and provides solutions.”

Frederic Gelper (Bombardier)

“Very helpful, goes above and beyond. He has helped us tremendously. Will always follow up with any issue. Support is very much appreciated.”

Nicholas Germani (Bombardier)

“Fantastic support. Really appreciated in region. Keep it up, mate! Very knowledgeable and helpful. Nicholas has been pivotal in supporting crews.”

Ilya Gofman (Textron Aviation)

“Above and beyond for his personal inputs and customer care as EU field rep for Citations.”

Max Goh (Collins Aerospace)

“Max made up for [parts availability constraints] with his great technical knowledge and quick responding to customer issue and onsite support.”

Raymond Graham (Cirrus Aviation)

“Above and beyond.”         

Mike Grumkoski (Satcom Direct/Gogo)

“Always drops everything to answer your calls, especially when dealing with an AOG.”

Qais Hamdan (Rolls-Royce)

“Always available to assist. Years of experience, excellent performance, and product support. Hamdan’s professionalism, attention to detail, and deep knowledge of Rolls-Royce products have made our experience truly remarkable.”

Oskar Haug (Bombardier)

“Always helpful and on-time reply. Always available and ready with a solution.”

Jonathan Headley (Bombardier)

“Has spent a lot of time checking on us, establishing vendor relationships.”

Chad Heiman (Bell Helicopter)

“Chad is always available, very helpful, and informative.  He is a credit to Bell Helicopter.”

Atilla Hepuerker (GE Aerospace)

“We had an excellent experience with Atilla over the years he supported our operation. He is professional, attentive, and went above and beyond to resolve our issues quickly and provide timeless support, no matter the day of the year.”

Raphael Hermes (Bombardier)

“24/7 responsiveness and always willing to think outside the box to solve parts issues. Raphael did an incredible job sourcing rental landing gear for our 604. Within 24 hours of finding the gear, we had them in the truck and on the way to our MRO facility. Thanks, Raphael!”

Juan Hernandez (Gulfstream Aerospace)

“Always goes the extra mile for me each and every time.”

Michael Hogan (West Star Aviation)

“With AOGs, always on it, and communication is on point.” 

Fred Houston (Gulfstream Aerospace)

“Always committed to delivering exceptional service and striving to meet customer needs with excellence.”

Scott Howell (Textron Aviation)

“Is incredibly available to help with any issues I may have with their service centers or parts issues.”

Shawn Hygh (Gulfstream Aerospace)

“Always goes the extra mile for me each and every time.”

Lor Izzard (Gulfstream Aerospace)

“Lor has always put the customer first in his business management and aircraft service and support. Gulfstream is very fortunate to have him leading the way in his position.”

Steve Jainarine (Bombardier Aerospace)

“Great customer service.”

Mark James (Intercontinental Jet Service)

“He has been available 24/7, has a vast knowledge of the aircraft, and is willing to share it. Is one of the most knowledgeable MU-2 technical representatives. He advocates on my behalf.”

Ignacio “Nacho” Jara (Gulfstream Aerospace)

“Nacho is the contact everyone in the Gulfstream world needs to have. Whether it’s regarding certain parts, ordering, repair, or overhaul, Nacho and his team are always there to assist. There are times when you will have a hard time finding/searching for certain things, and when those times arise, Nacho is there to help out and make things happen. What a great resource to have in this industry.”

Bret Jones (Bombardier)

“Bret by far has been the most engaged FSR I have dealt with over the past 25 years. He has ensured we had what we needed to bring these aircraft into our fleet.”

Gareth Jones (Bombardier)

“Goes beyond on making a customer feeling involved and satisfied. Exceptional communication, problem solving, and aiding the customer in completing maintenance in all areas.”

Adrian Jones (Bombardier)

“Adrian goes beyond the call of duty. He’s honest, sincere, looks out for the customer, punctual, and provides prompt feedback always.”

Scott Jones (Gulfstream Aerospace)

“Goes above and beyond.”

Ema Kalan (Bombardier)

Great support over the last six years. We have confidence we are in good hands and can count on fair treatment.”

Suhyeon Kang (Leonardo Helicopters)

“Technical support has been very helpful in the operation of the aircraft.”

Ashok Kapadia (Embraer)

“The best tech rep we’ve ever had. He goes out of his way to take care of his customers and always makes sure every issue is fully addressed. This man is gold!”

Peter Karlovcec (Bombardier)

“Amazing customer support and always willing to do the right things for the customer. Excellent customer support.”

Vignesh Kasiviswanathan (Embraer)

“Support and customer relationships are very good during AOG situation. Technically sound and wide knowledge about the aircraft systems.”

Wayne Kayler (Sunrise Jets)

“Attention to details. Great person to work with. Very knowledgeable.”

Dennis Keany (StandardAero)

“Is always available and is instrumental in solving problems.”

William King (Gulfstream Aerospace)

“Great support rep.”

Illias Kiritsis (Bombardier)

“Always willing to provide support and assistance to customers.”      

Marcel Kontny (Textron Aviation)

“Very committed and technically very competent.”

Anil Kumar (Rolls-Royce)

“He is very professional and easily approachable. Consistently demonstrates exceptional responsiveness and is always available to support customers with any RR engine-related issues.”

Jeff Leisey (Dassault Aviation)

“He is always there to help no matter what. We have had multiple times where we’ve called him after business hours and he has helped us out. He has a wealth of knowledge on our platform and his answers are usually spot on. I have a lot of confidence and trust in Jeff.”

Ou “Leo” Li (Bombardier)

“Leo is always responsive and very attentive to his customers.”

William Li (Bombardier)

“He goes beyond when it comes to product/customer support. Quick response and superb technology.”

Sarah Lintern (Bombardier)

“Always going above and beyond.”

Len Liotta (Gogo)

“Attentive to customers’ needs.”

Samual Lockwood (Gulfstream Aviation)

“Excellent knowledge on all avionics-related products and generally Gulfstream as an organization. Always responsive and uses his network to facilitate excellent customer service.”

Alejandro Garcia Lopez (Gulfstream Aerospace)

“Alejandro is always available to help us; he makes the difference. Outstanding support, always ahead of the problems, always delivers the most effective solution. He is a tremendous asset and the added value of owning and operating a Gulfstream aircraft.”

Ron Lowe (Bombardier)

“Goes beyond on making a customer feeling involved and satisfied. Exceptional communication, problem solving, and aiding the customer in completing maintenance in all areas.”

Linet Mai (Bombardier)

“She is available, providing solutions on any topic, inclusive after business hours.”

Dennis Mangus (Gulfstream Aerospace)

“Made sure product installation worked and we were satisfied with its operation.”

Richard Manthe (Bombardier)

“Extremely helpful and available 24/7 for assistance. He is tenacious. Without a doubt the most dedicated and professional Bombardier FSR I’ve come across. A great ambassador of the brand.”

Prathima Martis (Bombardier)

“For delivering exemplary customer service, addressing issues, and maintaining relations.”

Doug Markum (Bombardier)

“Top-notch field service rep and even a better person. It’s people like this that make Bombardier a good company. He is excellent and has saved trips for us on numerous occasions. Responsive, problem solver, valuable asset to Bombardier.”

David Marquez (Enforcement Aviation Services)

“After 40 plus years in many aspects of aviation, I can honestly say Dave is the best mechanic I have ever worked with. He is a true Renaissance man. Engine work, electrical, avionics, and paint. He does it all.” 

Nicolas Martin (Dassault Aviation)

“Always looking after his clients.”

Cory Martin (GE Aerospace)

“Awesome Field Service Rep who goes above and beyond in meeting our flight schedule demands.”

Julio Cesar Martins (Rolls-Royce)

“Proactive. Is always available when I need him and is very expeditious. Very professional, quick response, always offers several options to solve problems.”

Chuck Massanopoli (Skytech)

“After 40 years in the business, you can’t stump the man.”

Leif Mawson (Bombardier)

“Provides strong support when needed.”

Matthew McCauley (Bombardier)

Extremely helpful, knowledgeable with Bombardier aircraft. Always goes over and above when I need quick assistance. Always has a good answer. He periodically visits us to see how everything is going and always offers his technical expertise with our fleet.”

Larry McConnell (Textron Aviation)

“We work with Larry on the fleet support side.  Larry is very driven in getting us responses to our technical needs. Great follow up and I can always reach him when needed.”

Leslie Mikolajczyk (Bombardier)

“Provides excellent support. Does a fantastic job to support his customers. Always available and prompt to answering emails and questions.”

John Miller (Gulfstream Aerospace)

“John answers everything and engages to assist no matter what the issue or question is, even if it’s not his area.”

Don Milliken (Bombardier)

“Extremely helpful and will always follow up with any issue. He kicks ass. A consummate professional, an expert in his field, and a good human. An exceptional FSR, with deep knowledge of the aircraft he supports. Don is the most dedicated FSR I have ever known.”

Peter Mok (Bombardier)

“During an AOG incident, Peter’s response time and support proved to be exceptional.”

Kevin Moore (Rolls-Royce)

“Constant attention to our operation.”

Marcos Moreno (Embraer)

“Dedication, service, and commitment in solving challenges. Congratulations!!!”

Dave Munday (Bournemouth Aviation Services)

“Dedication to customers and PC12 experience.”

Kaviraj Nadarajah (Satcom Direct)

“Kaviraj has been an excellent customer support rep who goes above his way to make sure clients are happy with the product/service offered by Satcom. He takes time to explain in detail the issue at hand, makes meaningful suggestions, and guides the available cost-effective options.”

Luxmi Negi (Bombardier)

“Customer-centric approach. Excellent support.”

Jim Nguyen (Heads Up Technologies)

“Went above and beyond supporting us with a CMS problem in our Citation 10+.”

Juan Noles (Textron Aviation)

“Above and beyond services.”

Randy Oldham (Bombardier)

“Randy will always answer the phone day or night with updates. Randy never says no and is always looking for a way to support.”

Roberto César Oliveira (Gulfstream)

“Quick responses and solutions, and ready to help. Assertive in solving problems. 24/7 prompt technical assistance. Always willing to support.”

Ron Orndorff (Bell Helicopter)

“Always responds to phone calls.”

Quintin Ostrander (Gulfstream Aerospace)

“He goes above and beyond to help us in any way he can. He also has frequent checkups to our local hangar. to provide support.”

Salwa Paesano (Textron Aviation)

“Salwa cares for her customers’ business and success.”

Shain Page (Gulfstream Aerospace)

“Shain has assisted us significantly in various situations. Shain has extensive knowledge of Gulfstream products. Is always available. Always pleasant to work with. A great asset to Gulfstream and always puts the customers’ needs first.”

Marcelo Passos (Embraer)

“Above and beyond.”

John Patterson (Textron Aviation)

“Above and beyond.”

Jamie Pegg (Bombardier)

“With AOGs, always on it and communication is on point.” 

Sandy Penze (Rolls-Royce)

“She is the best customer service-focused person I know.”

Stephane Petitgirard (Dassault Aviation)

“Always there when you need and consistently goes the extra mile. He has been consistent on his ability to support anytime and very knowledgeable.”

Vinny Princeotto (Gulfstream Aerospace)

“Vinny always goes above and beyond to answer my questions and resolves issues even when they often fall well outside of his job role. He has been a vital link in ensuring that our aircraft has maximum availability with minimal interruption.”

Nicolas Psycharis (Bombardier)

“For delivering exemplary customer service, addressing issues, and maintaining relations.”

Harduin Putrich (Textron Aviation)

“Very competent and supportive.”

Keith Rabon (Skytech)

“Keith deserves special recognition for his exceptional coordination and dedication. He efficiently manages customer aircraft, directs the AOG team, and collaborates with the parts department to ensure jobs are completed quickly and safely.”

Rick Rado (Indy Jet Services)

“Amazing commitment to quality and customer support. All others pale in comparison.”

Domenico Rafael (Embraer)

“Resilient and extremely competent.”

Arokia Raj (Bombardier)

“Always available and provides prompt response to queries. Good timely support & information sharing.”

Paul Reese (Rotor Resources)

“He is very knowledgeable on the Bell 407. He’s always able to take care of my needs.”

Brian Reuchel (Jet Air Group)

“He goes the extra mile to help. Always available, looks out for the customer.”

James Rial (Boeing Business Jets)

“Ready to help us with any issue of Boeing.”

Nathan Richards (Walker)

“Above and beyond.”

Scott Richardson (Pratt & Whitney Canada)

“Always looking out for the customer, making the best of a growing engine program, dealing with issues.”

Jeff Richhart (StandardAero)

“Extremely knowledgeable Honeywell TFE731 tech. Provided multiple AOG visits for our TFE-60 engines over the past 12 months.”

Joe Robbins (Rice Lake Air Center)

“Refreshingly tells you the truth. “

James Robinson (Gulfstream Aerospace)

“James is a great field service representative. “

Christophe Roehrig (Bombardier)

“Very helpful.”

Eric Rohrscheib (Gulfstream Aerospace)

“Excellent work.”

Eric Rosman (Duncan Aviation)

“He always takes care of our needs, and we can rely on him.”

Jacob Rowan (Cutter Aviation)

“Professional.”

Todd Russell (Textron Aviation)

“Above and beyond.”  

Mark Rustemeijer (Gama Aviation)

“Highly knowledgeable, great communicator, always goes above and beyond.”

Rodolfo Salayandia (Bombardier)

“Always available for any question and total support in our operations.”

Alberto Sanchez (Textron Aviation)

“Above and beyond.” 

Tom Sapp (Carolina Turbine Support)

“Subject matter expert on MU-2s who always answers the phone and has an immediate solution about 60% of the time. Tom is always available to answer questions or to troubleshoot problems.”

 Darren Seago (Daher)

“Simply the best A&P person I have dealt with. Always ahead of me, always making great recommendations.”

Albert Shogren (Bombardier)

“Albert has always been an extremely helpful FSR and available for all of our aircraft/ tech support needs.”

Ken Shou (Rolls-Royce)

“Monitoring until completed. Dedication, 24-hour support with customer. Very responsive.”

Samuel Sichamba (Staravia Aviation)

“He’s the quality manager and consultant.”

Remy Singh (Bombardier)

“Above and beyond.”

Abhisshek Sinha (Bombardier)

“Excellent support.”      

John Smith (Bombardier)

“John is very dedicated at expediting repair and knowledgeable on Bombardier products.”

Jason Smith (Sterling Helicopter)

“Jason is friendly, patient, helpful, and very knowledgeable with addressing any of our Leonardo Helicopter needs.”

Mark Solomon (Gulfstream Aerospace)

“Mark handles many issues every day with ease. He takes great care of us.”

Douglas Sprague (Gulfstream Aerospace)

“Doug is a highly experienced tech rep, always goes the extra mile for his customers. Gets it done, outstanding customer support, never lets you down.”

Mike Stevens (Daher)

“Depth of knowledge, accessibility, and temperament.”

Craig Summers (Eagle Creek Aviation Services)

“Bright, competent, service minded, and can-do attitude.”

Anthony Sullivan (Bombardier)

“One of the best project managers I have ever worked with.”

Mike Sweeney (Dassault Aviation)

“He is known to be able to locate certain things.”

Chris Taft (Rolls-Royce)

“He is the best technical representative I have ever had. He is so responsive, and he is extremely good at what he does. Chris is an excellent problem solver. He is always ready to help us.”

John Taylor (Dassault Aviation)

“Customer centered.”

Gary Tchorzewski (Dassault Aviation)

“Always available to assist with any issues that arise.”

Brian Tillet (Daher)

“Never gives up.”

Tom Tippett (Gulfstream Aerospace)

“Extremely knowledgeable across all aircraft systems.”

Elie Traboulsi (Bombardier)

“Outstanding support. He is an amazing wealth of product knowledge and useful, relevant information. Makes himself available ALWAYS, and has been a reliable comfort to us all.”

Maria Urbina (Bombardier)

“She is the most dependable and most willing to help, even if it’s not in her job description.”

Robert Urmston (Gulfstream Aerospace)

“His professionalism, patience, and ability to lead the team are deeply impressive. Thanks to these qualities, customers can enjoy high-quality services and feel at ease entrusting their aircraft to him and his team.”

Eugene Vallez (Textron Aviation)

“He visits our facility on a regular basis and inquires if we need help in our issues on the aircraft.

Jesus Vasquez (Textron Aviation)

“Above and beyond.”

Robert Vasquez (Textron Aviation)

“Above and beyond.”

Mark Vermette (Bombardier)

“Always available for support. Helpful and responsive.”

Bob Vrabel (TAE Aerospace)

“Bob provided substantial new information and data lookup, which allowed me to troubleshoot my engine. His experience as a technical educator was apparent.”

Jonathan Walker (Bombardier)

“Excellent support.”

Bobby Walker (Textron Aviation)

“Above and beyond.”

Billy Warren (Bombardier)

“Always goes above and beyond and finds answers even when not related to technical guidance. Very well informed. Always acts with sense of urgency!”

Mark Webster (Rolls-Royce)

“He finds various solutions in a proactive manner. It is also pleasant to work with him. He really goes above and beyond to look after his customers’ interests.”

Dave Winkler (Gulfstream)

“Dave Winkler has been absolutely fantastic in assisting us in this transition! He is literally the best FSR I have ever had. He answers on the first call, checks in on any ongoing issues, and really takes pride in his job and the reputation Gulfstream has with its customers.”

Arthur Wong (Bombardier)

“Always available and prompt response to queries.”

Dali Xu (Bombardier)

“Very helpful and especially responsible. Dali goes beyond his duties to get things done. Serious and responsible in work, proficient in business, He is always there.”

Alvin Yee (Airbus Helicopters)

“Knowledgeable, responsible, and highly reliable.”         

Dave Yip (Metrojet)

“Well knowledgeable in different areas and keeps supporting OEMs.”

Choo Young You (Leonardo)

“He always anticipates our needs and proactively asks for our feedback. Thanks to his support, many of the challenges we faced in operating Leonardo helicopters have been resolved.”

Paul Yovich (Bombardier)

“Goes above and beyond in his support of our product.”

Peng Zhou (Gulfstream Aerospace)

“Quick response, high tech capability, and easy to communicate with.  Is always able to respond actively and promptly when customers raise questions.”

Joey Zhou (Rolls-Royce)

“Very responsible. Kindly helps customers solve the problems even if beyond his responsibility.