Universal Wx Evolves Trip Support Communications

Universal Weather and Aviation has launched uvGO Tasks, which the company describes as a “breakthrough enhancement” in customer communications for its managed missions. It said the integrated solution replaces the 30-plus emails per flight leg with a secure, centralized workflow.

When customers update a task, Universal’s mission advisors are notified instantly. Operators can view task descriptions, ownership, priority, and status; drag and drop sensitive documents such as passports with ISO 27001-aligned security; and add comments for context or respond directly through uvGO. The addition of Tasks allows users to maintain a complete, searchable audit trail without having to dig through email inboxes.

Starting this month, the new system will be introduced with no additional cost to Universal mission-managed clients with active uvGO accounts. Operators who prefer to continue using emails are free to do so, and Universal expects the functionality to be available through the uvGO iPad application by year-end.

“For decades, email has been the backbone of mission support—but also its biggest bottleneck and where critical tasks can be dropped,” explained Craig Mabray, senior v-p for Universal Trip Support Services. “For the first time, operators and our mission advisors can collaborate on Universal-managed trips in real time, in one secure platform, without sifting through endless email chains.”