Air Methods has inaugurated its new national dispatch center in Omaha, Nebraska, with a ribbon-cutting ceremony held on May 15. Now the largest aeromedical dispatch center in the U.S., the facility consolidates the operations of 225 AirCom and Direct Patient Logistics team members. Together, they provide continuous dispatch and coordination support for more than 300 air ambulance helicopters and airplanes across the U.S. as well as patient transfer services for large healthcare systems.
The event was attended by Air Methods’ leadership, local officials, and team members. Omaha city councilmember Don Rowe and Air Methods CEO Rob Hamilton were among the speakers recognizing the behind-the-scenes role of dispatch teams in life-saving operations. Hamilton emphasized the importance of the dispatchers, calling them “the first point of contact in the thousands of transports we support every month.”
Operational since January, the new facility features flexible meeting spaces and critical infrastructure upgrades, including redundant power and network systems.
Tim Seidel, director of AirCom operations, noted that the improvements provide an enhanced working environment that supports the speed and safety of every transport mission.
In 2024, AirCom facilitated 81,757 flights and managed more than 600,000 calls, which equates to roughly 20,000 flight requests each month. The center also assists with ground ambulance dispatch and coordinates inter-facility transfers for many leading hospital systems across multiple states.