Lilium has launched a service organization to support customers of its six-passenger eVTOL aircraft. The Power-On business unit will handle battery management, maintenance, flight operations, training, and digital solutions.
According to the German company, it is the first eVTOL manufacturer to establish a comprehensive customer service organization in a support market that it expects to be worth at least $5 billion by 2035. It has appointed aftermarket veteran Dominique Decard to run the profit center, capitalizing on his leadership experience with various European airlines.
Decard joined Lilium in 2028 and is currently vice president of flight operations and customer service. He was previously director of flight operations at Lilium’s test site in Spain and will now report to the company’s chief commercial officer, Sebastien Borel.
The launch of Power-On follows other recent announcements by Lilium about how it will support operators of the Lilium Jet, which is expected to enter service in 2026. These include flight training alliances with Lufthansa Aviation Training and FlightSafety International, digital aircraft health management services with Palantir, and parts supplies with AJW Group.
“As regional air mobility accelerates, our partners can rely on Lilium to provide a comprehensive aircraft manufacturer service organization,” said Lilium CEO Klaus Roewe. “The team is focused on enabling seamless, efficient services and support through premium aftermarket products and world-class partners.”
Star Charge Will Provide Universal Charging Systems
Lilium has also launched a partnership with Star Charge to develop electric charging systems using liquid-cooled cables. Lilium has ordered 120 of Star Charge’s units for its own use and for customers’ vertiports. The equipment is compatible with the industry’s Combined Charging Standard and so will apply to any eVTOL model.
Star Charge provides electric vehicle charging infrastructure and microgrid solutions. It operates in 20 countries with manufacturing facilities in the U.S., Vietnam, and China.
“We are grateful to have received the first order of CCS chargers by a leading eVTOL manufacturer and look forward to commencing deliveries this year,” said Star Charge Europe CEO Ji Cheng.
Plans For eVTOL Air Services in Southeast Asia
Earlier this week during the Singapore Airshow, Southeast Asian private aviation management and charter group PhilJets plans to add 10 of Lilium’s six-passenger eVTOL aircraft to its fleet. At the Singapore Airshow on Tuesday, the Philippines-based company signed a memorandum of understanding with the German manufacturer covering the provisional sales agreement and a partnership that will focus on defining routes and the market for an on-demand air taxi service.
The companies said they will identify potential locations for operating bases, as well as find partners to secure infrastructure and develop vertiports. They will also coordinate access to Lilium’s existing network of charging hardware providers for its aircraft, which has 30 ducted electric engines installed in the wing and canard.
According to Lilium, the Philippines, with its 7,500-plus islands, is well suited to eVTOL aircraft to provide new regional connections. The manufacturer, which is working to bring the Lilium Jet into commercial service in 2026, also sees the potential to establish eVTOL routes in Cambodia.
